Amazon Connect Agent Applications Fundamentals

Amazon Connect offers built-in agent applications that improve agent productivity and experience. These browser-based applications give contact centers quick access to easy to use pre-built interfaces. Depending on their specific business needs, organizations can extend the out-of-the-box functionality with flexible integration options. In this course, you will learn about the benefits, common uses, and key concepts and functionality of the Amazon Connect agent applications. You will explore real-world examples and identify important factors for planning safe, cost-effective use of these applications. 

• Agent workspace and productivity features
• Extending apps with integrations and APIs
• Security, access control, compliance basics
• Cost planning and usage optimization

• Understand core agent application features
• Identify fit for contact center workflows
• Plan secure, scalable integrations and usage

• Interactive lessons and guided activities
• Video demonstrations of agent applications
• Real-world examples and planning factors
• Certificate of completion