Amazon Connect Chat and Messaging Intermediate

Amazon Connect chat and messaging channels allow organizations' customers to reach their contact centers using text-based communication. The Amazon Connect messaging channels are: web chat, mobile chat, SMS, and third-party messaging applications like WhatsApp and Facebook Messenger. This course includes interactions and assessments.

• Configuring web, mobile, SMS messaging
• Integrating WhatsApp and Messenger channels
• Designing routing and agent chat workflows
• Managing compliance and customer data basics

• Understand how messaging works in Connect
• Identify best channel for customer needs
• Plan rollout with safe operations in mind

• Interactive lessons and guided activities
• Assessments to validate understanding
• Channel use case examples and scenarios
• Certificate of completion