Amazon Connect Instance Fundamentals

An Amazon Connect instance is a virtual representation of your contact center in the Amazon Web Services (AWS) Cloud. Each instance contains all the resources the contact center needs to effectively operate your organizations specific workloads. In this course, you will learn the specific concepts and terminology related to an Amazon Connect instance. You will also learn how to design and create an instance in the AWS cloud.

• Planning instance configuration and limits
• Setting up identity and access basics
• Configuring core instance settings and routing
• Validating setup with assessments

• Understand what an instance contains
• Use correct Connect instance terminology
• Create a basic Connect instance setup

• Interactive lessons with guided steps
• Practical instance design examples
• Assessments to confirm understanding
• Certificate of completion